Website – FAQ
Q : How to Get in touch ?
A : You can call us at +91 11 2665 8300 or +91 98186 70715 or +91 99589 60991 from Monday to Friday between 10.00 am and 5.30 pm (IST) except on holidays or email us at : info@mayorsports.com
Q : I think my item is faulty. What do I do ?
A: Our reputation for quality products and service is very important to us, so be rest assured that we will do everything we can to resolve your issue. Please write to us by email giving full details of your complaint along with few photographs and we will get back to you as fast as possible.
Q: My order is late ?
A : Normally dispatch dates are specified on the PO and accordingly orders are dispatched. However If you have received confirmation of dispatch but your order has not arrived, please ensure that you have allowed sufficient time according to the estimated transit time for goods to arrive at destination. The tracking information is always provided by email or post or by what’s app once goods are dispatched. If you have not received information through one of these modes, kindly email or contact us by phone and you will be provided the required information.
Q : How can I pay for my order ?
A : For all Domestic supplies you can pay by Bank Demand Draft, Cheque, NEFT or RTGS. Our bank details are given hereunder. Please note we do not accept cash payments :
Account Name : Mayor Sports Pvt. Limited. Bank : ICICI Bank Limited, Chattarpur, New Delhi 110074 – A/c No. 354305001323 – IFSC : ICIC0003543
Account Name : Mayor Sports Pvt. Limited. Bank : Bank of India, Sultanpur, New Delhi 110030 – A/c No. 608420110000046 – IFSC : BKID0006084
For all International orders you can send payment by Wire Transfer or Bank Letter of Credit. Our Bank information is given hereunder :
ACCOUNT NAME : MAYOR SPORTS PVT. LTD.
ACCOUNT NO : 3543 0500 1323
SWIFT CODE : ICICINBBCTS
BANK NAME : ICICI BANK LIMITED
BANK ADDRESS : NO. 619/10 CHATTARPUR, NEW DELHI 110074 – INDIA
IFSC CODE : ICICI0003543
CURRENCY TYPE : UNITED STATES DOLLAR (USD)
CORRESPONDENT BANK : CITI BANK N.A.
CORRESPONDENT FEDWIRE ABA : FED ABA 021000089
BANK SWIFT CODE : CITIUS33XXX
CORRESPONDENT BANK : J P MORGAN CHASE, NEW YORK
CORRESPONDENT FEDWIRE ABA : FED ABA 0210000021
BANK SWIFT CODE : CHASUS33XXX
CURRENCY TYPE : BRITISH POUND
CORRESPONDENT BANK : NATIONAL WESTMINSTER BANK LONDON
BRANCH CODE : ICICI0003543
BANK SWIFT CODE : NWBKGB2LXXX
CURRENCY TYPE : EURO
CORRESPONDENT BANK : ICICI BANK UK PLC, GERMANY BRANCH
CORRESPONDENT FEDWIRE ABA : DE56 5012 0100 0000 4846 37
BANK SWIFT CODE : ICICDEFFXXX
Q : How can I cancel or delay my order ?
A : Once you have placed an order it is considered as an irrevocable order. However in case of any unforeseen circumstances the order can be delayed or even cancelled but you must give justification for cancellation request well in time. Please note once ordered goods are dispatched then they cannot be delayed or cancelled.
Q : Can I Increase or Decrease my order quantities or items ?
A : Once order is processed it cannot be changed. In case of increase, you can place new order.